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Tel Aviv, Israel - July 21, 2009   Aipoint and Ransys Form Strategic Partnership
AIPoint Ltd., a Tel-Aviv based company which develops Workforce Management (WFM) systems for the Israeli and International call center markets, and Ransys Feedback Technologies, a leading global provider of EFM (Enterprise Feedback Management) solutions, have announced the forming of a strategic partnership between the two companies to boost the market reach and penetration of their proprietary solutions... [more]

Tel Aviv, Israel – April 20, 2009   Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has successfully completed implementation of its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
AIPoint C.E.O. and founder, Mr. Asi Barak, says “After almost two years of negotiations and thoroughly checking the available solutions, no one else could offer the range of functionality and flexibility required by Globul"… [more]

Tel Aviv, Israel – February 11, 2009
  Bezeq 144 Information
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it will be supplying Bezeq - Israel's largest telecommunications company - with a WFMPlus™ workforce optimization system for its 144 information service call center. Bezeq and its subsidiaries offer the full range of telecommunication services, including: domestic, international, and cellular phone services; broadband Internet and other data communications services; and more…

Tel Aviv, Israel – November 18, 2008
  Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has secured a deal to install its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
Globul – a fully-owned subsidiary of the OTE group, controlled by Deutsche Telekom – is Bulgaria’s fastest-growing mobile phone service provider, with a 40% market share and over 3 million subscribers…. [more]

Tel Aviv, Israel - - March 11, 2008
  Tel-Aviv HOT
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide satellite television carrier HOTwith WFMPlus™, a WFM system for optimizing the company's contact centers.

Tel Aviv, Israel - November 12, 2007
  Tel-Aviv Mey Eden
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide telecom carrier Mey-Eden with an HR system for managing the company's entire workforce, which will include a WFM module for optimizing Mey-Eden's contact centers. Mey-Eden (literally "Waters of Eden") is the brand name of the company Eden Springs Ltd. which is a mineral water marketing company in Israel.

Tel Aviv, Israel - April 15, 2007
  Tel-Aviv Visa Cal
AIPoint, a developer of specialized contact center solutions, has announced today that it will provide Visa Cal, Israel's leading provider of credits cards company, with WFMPlus™, a WFM system for optimizing the company's contact center.
WFMPlus™    PHONEMESSENGER
OVERVIEW    ARCHITECTURE    INTEGRATION    FORECASTING    SCHEDULING    ANALYSIS    
MULTI-CHANNEL    AGENT COMPLIANCE    WEB ACCESS    TIME OFF    SIZE    
Fundamentally, what's the difference between one workforce management system and another? After all, most note worthy companies in this market tackle the same problems:
    • Reduce costs
    • Increase efficiencies
    • Enhance service levels

So how is WFMPlus™ different than all the rest?
The system is a proven, customizable solution that has been integrated into call center environments for over 5 years. From inception, the system was designed with the unique needs of clients in mind and offers an unparalleled approach to meeting the specific challenges of clients of all sizes.

Foundation
A strong foundation is the key to success. Built on top of a highly sophisticated and intelligent optimization engine, the system can solve both complex and simple scheduling problems. Using the engine as the core, the system can be customized to accept virtually unlimited number of parameters that impact all aspects of call center operations

Not Just Scheduling
Beyond your scheduling needs, the system integrates other elements of workforce management such as exception handling, forecasting and planning and reporting and analysis. The combination of these tools enables your call centers to reach ideal productivity levels to meet demand.

Fully Customizable
At AiPoint we recognize that every customer is different. Our comprehensive solutions address all aspects of diverse scheduling environments. From small to large, individuals and teams and all aspects of incoming and outgoing traffic such as e-mail, fax and chat. The key is to create a system that works the way you do, not the other way around.

Architecture
Whether installing on a single desktop or on an enterprise server, the system is design to easily fit into existing environments and systems. ODBC compliance ensures easy access to data and the ability to integrate with other systems. The architecture used for small and large installation is the same, which means that you won’t outgrow it.

Anywhere, Anytime
Access to current information is available through the web access module, instantly. Employees are able to retrieve current scheduling information, employers are able to view statistical reports and data as well as update system parameters.


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