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Tel Aviv, Israel - July 21, 2009   Aipoint and Ransys Form Strategic Partnership
AIPoint Ltd., a Tel-Aviv based company which develops Workforce Management (WFM) systems for the Israeli and International call center markets, and Ransys Feedback Technologies, a leading global provider of EFM (Enterprise Feedback Management) solutions, have announced the forming of a strategic partnership between the two companies to boost the market reach and penetration of their proprietary solutions... [more]

Tel Aviv, Israel – April 20, 2009   Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has successfully completed implementation of its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
AIPoint C.E.O. and founder, Mr. Asi Barak, says “After almost two years of negotiations and thoroughly checking the available solutions, no one else could offer the range of functionality and flexibility required by Globul"… [more]

Tel Aviv, Israel – February 11, 2009
  Bezeq 144 Information
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it will be supplying Bezeq - Israel's largest telecommunications company - with a WFMPlus™ workforce optimization system for its 144 information service call center. Bezeq and its subsidiaries offer the full range of telecommunication services, including: domestic, international, and cellular phone services; broadband Internet and other data communications services; and more…

Tel Aviv, Israel – November 18, 2008
  Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has secured a deal to install its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
Globul – a fully-owned subsidiary of the OTE group, controlled by Deutsche Telekom – is Bulgaria’s fastest-growing mobile phone service provider, with a 40% market share and over 3 million subscribers…. [more]

Tel Aviv, Israel - - March 11, 2008
  Tel-Aviv HOT
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide satellite television carrier HOTwith WFMPlus™, a WFM system for optimizing the company's contact centers.

Tel Aviv, Israel - November 12, 2007
  Tel-Aviv Mey Eden
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide telecom carrier Mey-Eden with an HR system for managing the company's entire workforce, which will include a WFM module for optimizing Mey-Eden's contact centers. Mey-Eden (literally "Waters of Eden") is the brand name of the company Eden Springs Ltd. which is a mineral water marketing company in Israel.

Tel Aviv, Israel - April 15, 2007
  Tel-Aviv Visa Cal
AIPoint, a developer of specialized contact center solutions, has announced today that it will provide Visa Cal, Israel's leading provider of credits cards company, with WFMPlus™, a WFM system for optimizing the company's contact center.
NEWS AND PRESS
AIPoint to Supply Mey-Eden With WFMPlus™ System
Tel Aviv, Israel - Nov 12, 2007 - AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide telecom carrier Mey-Eden with an HR system for managing the company's entire workforce, which will include a WFM module for optimizing Mey-Eden's contact centers.
Mey-Eden (literally "Waters of Eden") is the brand name of the company Eden Springs Ltd. which is a mineral water marketing company in Israel. The company Mey-Eden was created in 1980 after the Slokia wellspring on the Golan Heights was discovered. After additional tests with the wellspring water, Eden Springs received permission to market its water in 1983. In 1998, Mey Eden expanded its services in Europe and created the brand name "Eden Springs".

The system, WFMPlus™, will include a unique and innovative combination of WFM (Workforce Management) software for forecasting, planning, and placing manpower, and for real-time monitoring in the contact centers; together with HR management software for supporting different work processes in the contact centers, in their adjacent environments, and in the organization as a whole. The system will operate through a user-friendly Intranet interface.

In addition, the system will interface with a variety of leading third-party systems, like Composite CTI (http://www.tadiranamerica.com/)

AIPoint founder and CEO Asi Barak said that this system will feautre an innovative overall view of manpower management at Mey-Eden's contact centers, and is expected to cause significant savings for the company.

About AIPoint
AIPoint develops specialized workforce solutions for highly complex contact center environments. The company has developed unique software that enables real-time optimization of multi-variable, multi-need shift scheduling and monitoring, as well as HR training and placement. AIPoint's customers include market leaders in a variety of industries from telecom to airlines. It continues to expand its customer base in Israel and worldwide.

http://www.meyeden.co.il/

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