Home    Legal    Support    Contact    
  


Tel Aviv, Israel - July 21, 2009   Aipoint and Ransys Form Strategic Partnership
AIPoint Ltd., a Tel-Aviv based company which develops Workforce Management (WFM) systems for the Israeli and International call center markets, and Ransys Feedback Technologies, a leading global provider of EFM (Enterprise Feedback Management) solutions, have announced the forming of a strategic partnership between the two companies to boost the market reach and penetration of their proprietary solutions... [more]

Tel Aviv, Israel – April 20, 2009   Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has successfully completed implementation of its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
AIPoint C.E.O. and founder, Mr. Asi Barak, says “After almost two years of negotiations and thoroughly checking the available solutions, no one else could offer the range of functionality and flexibility required by Globul"… [more]

Tel Aviv, Israel – February 11, 2009
  Bezeq 144 Information
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it will be supplying Bezeq - Israel's largest telecommunications company - with a WFMPlus™ workforce optimization system for its 144 information service call center. Bezeq and its subsidiaries offer the full range of telecommunication services, including: domestic, international, and cellular phone services; broadband Internet and other data communications services; and more…

Tel Aviv, Israel – November 18, 2008
  Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has secured a deal to install its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
Globul – a fully-owned subsidiary of the OTE group, controlled by Deutsche Telekom – is Bulgaria’s fastest-growing mobile phone service provider, with a 40% market share and over 3 million subscribers…. [more]

Tel Aviv, Israel - - March 11, 2008
  Tel-Aviv HOT
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide satellite television carrier HOTwith WFMPlus™, a WFM system for optimizing the company's contact centers.

Tel Aviv, Israel - November 12, 2007
  Tel-Aviv Mey Eden
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide telecom carrier Mey-Eden with an HR system for managing the company's entire workforce, which will include a WFM module for optimizing Mey-Eden's contact centers. Mey-Eden (literally "Waters of Eden") is the brand name of the company Eden Springs Ltd. which is a mineral water marketing company in Israel.

Tel Aviv, Israel - April 15, 2007
  Tel-Aviv Visa Cal
AIPoint, a developer of specialized contact center solutions, has announced today that it will provide Visa Cal, Israel's leading provider of credits cards company, with WFMPlus™, a WFM system for optimizing the company's contact center.
NEWS AND PRESS
AIPoint to Supply Hot With WFMPlus™ System
Tel Aviv, Israel - - March 11, 2008 - AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide satellite television carrier HOTwith WFMPlus™, a WFM system for optimizing the company's contact centers.

The WFM (Workforce Management) system includes modules for shift forecasting, planning, staffing, and real-time monitoring in contact centers and in their adjacent organizational environments. The system will operate through a user-friendly Intranet interface.

In addition, the system will interface with a variety of leading third-party systems, including AVAYA CTI and more. Hot is a telecommunications and cable television company in Israel founded on August 18, 2003. It is the union of the three national cable companies in Israel - Matav, Tevel, and Golden Channels .Hot offers about 200 local and foreign language channels in its digital television services. WFMPlus™ ready-made solution was chosen due to its flexibility, a characteristic needed to meet the complex work demands of the banking system, and to seamlessly integrate with Hot's existing infrastructure; Hot's contact center includes, among other systems, a Nice recording system, an Avaya PBX,CTI, and an attendance card system. WFMPlus's flexibility ensures that this compliance will be maintained through any future technological upgrades. Hot's contact center, the largest Call Center in Israel, includes more than 2,000 seats

Asi Barak , CEO of AIPoint says: "The Hot deal is another proof of concept of the AIPoint vision. The past month has been one of the best months AIPoint ever had, with new clients, new challenges and new achievements, all of which will be published soon."

About AIPoint
AIPoint develops specialized workforce solutions for highly complex contact center environments. The company has developed unique software that enables real-time optimization of multi-variable, multi-need shift scheduling and monitoring, as well as HR training and placement. AIPoint's customers include market leaders in a variety of industries from telecom to airlines. It continues to expand its customer base in Israel and worldwide.

http://www.hot.net.il/

Copyright © 1998 - , AiPoint LTD. All right are reserved. Please read User Agreement and License Statment