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Tel Aviv, Israel - July 21, 2009   Aipoint and Ransys Form Strategic Partnership
AIPoint Ltd., a Tel-Aviv based company which develops Workforce Management (WFM) systems for the Israeli and International call center markets, and Ransys Feedback Technologies, a leading global provider of EFM (Enterprise Feedback Management) solutions, have announced the forming of a strategic partnership between the two companies to boost the market reach and penetration of their proprietary solutions... [more]

Tel Aviv, Israel – April 20, 2009   Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has successfully completed implementation of its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
AIPoint C.E.O. and founder, Mr. Asi Barak, says “After almost two years of negotiations and thoroughly checking the available solutions, no one else could offer the range of functionality and flexibility required by Globul"… [more]

Tel Aviv, Israel – February 11, 2009
  Bezeq 144 Information
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it will be supplying Bezeq - Israel's largest telecommunications company - with a WFMPlus™ workforce optimization system for its 144 information service call center. Bezeq and its subsidiaries offer the full range of telecommunication services, including: domestic, international, and cellular phone services; broadband Internet and other data communications services; and more…

Tel Aviv, Israel – November 18, 2008
  Globul Telecommunications (Bulgaria)
AIPoint Ltd., developer of specialized contact center and phone system management solutions, has announced it has secured a deal to install its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria.
Globul – a fully-owned subsidiary of the OTE group, controlled by Deutsche Telekom – is Bulgaria’s fastest-growing mobile phone service provider, with a 40% market share and over 3 million subscribers…. [more]

Tel Aviv, Israel - - March 11, 2008
  Tel-Aviv HOT
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide satellite television carrier HOTwith WFMPlus™, a WFM system for optimizing the company's contact centers.

Tel Aviv, Israel - November 12, 2007
  Tel-Aviv Mey Eden
AIPoint, a developer of specialized contact center and phone system management solutions, has announced today that it will provide telecom carrier Mey-Eden with an HR system for managing the company's entire workforce, which will include a WFM module for optimizing Mey-Eden's contact centers. Mey-Eden (literally "Waters of Eden") is the brand name of the company Eden Springs Ltd. which is a mineral water marketing company in Israel.

Tel Aviv, Israel - April 15, 2007
  Tel-Aviv Visa Cal
AIPoint, a developer of specialized contact center solutions, has announced today that it will provide Visa Cal, Israel's leading provider of credits cards company, with WFMPlus™, a WFM system for optimizing the company's contact center.
NEWS AND PRESS
AIPoint to implement proprietary WFM system at Globul call center

AIPoint Ltd., a Tel-Aviv based company which develops call center management systems for the Israeli and international markets, has announced it has secured a deal to install its WFMPlus™ workforce optimization system at Globul’s customer service call centers in Sofia, Bulgaria. AIPoint C.E.O. and founder, Mr. Asi Barak, confirms the prestigious tender was won against leading international bidders: “After almost two years of negotiations and thoroughly checking the available solutions, the conclusion is that only AIPoint can offer the range of functionality and flexibility required by Globul. The challenging implementation schedule has made speed and ease of integration important factors as well”.

Globul – a fully-owned subsidiary of the OTE group, controlled by Deutsche Telekom – is Bulgaria’s fastest-growing mobile phone service provider, with a 40% market share and over 3 million subscribers. Its customer service operations include state-of-the-art call centers with hundreds of seats and leading 3rd-party hardware, including a GeneSys CTI and NICE recording systems.

Mr. Barak describes the AIPoint software system as incorporating an innovative, "total" outlook of workforce management processes in call centers, and expects it will provide Globul with significant operational savings from its very inception. The system that will be implemented at Globul will include a unique combination of Workforce Management modules for call forecasting, workforce scheduling, and real-time shift management, along with proprietary software for Human Resource management for the call center and its organizational environment. The modules will be linked by a user-friendly interface and integrated with the call center's existing 3rd-party systems, including CTI, SMTP (e-mail), and SMS servers.

About AIPoint
AIPoint develops specialized workforce solutions for highly complex contact center environments. The company has developed unique software that enables real-time optimization of multi-variable, multi-need shift scheduling and monitoring, as well as HR training and placement. AIPoint's customers include market leaders in a variety of industries from telecom to airlines. It continues to expand its customer base in Israel and worldwide.

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